Refund policy
Refund & Exchange Policy
We hope you love everything you order from The M Store. ♡
Since jewellery is a personal-use product, we currently do not accept returns or exchanges for reasons such as change of mind, personal preference, or ordering the wrong style.
However, if you receive a product that is damaged, defective, incorrect, or different from what you ordered, we'll be happy to help.
Damaged, Defective or Incorrect Products
If there is an issue with your order, please contact us within 48 hours of delivery at:
Please include:
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Your name
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Order number
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A brief explanation of the issue
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Clear photographs of the product and packaging
An unboxing video is also highly recommended, as it can help us resolve transit-damage or missing-item concerns more quickly.
Eligibility
After receiving your request, our team will review the issue and contact you with the next steps.
If the product is eligible, we may offer a:
Replacement, exchange, store credit or refund, depending on the circumstances and product availability.
Non-Returnable Situations
Returns or exchanges will generally not be accepted for:
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Change of mind
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Personal preference
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Products damaged after delivery because of improper use, storage or handling
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Normal wear and tear
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Minor variations in colour caused by lighting, photography or individual screen settings
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Products that have been altered, intentionally damaged or used improperly
This does not affect your rights where a product is defective, damaged, incorrect or materially different from what was advertised.
Anti-Tarnish Jewellery
Our anti-tarnish pieces are designed for improved durability, but the lifespan and appearance of jewellery can vary depending on usage, storage, exposure to chemicals, moisture, perfumes and other environmental factors.
Please follow the jewellery-care instructions provided by The M Store to keep your pieces looking their best.
Refunds
Once a refund request has been approved, the refund will be processed to the original payment method, where applicable.
Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Approved refunds will be initiated within the applicable processing period and, in any case, within 14 days.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at themstore01@gmail.com.
If your order has already been packed or dispatched, cancellation may no longer be possible.
Contact Us
For refund, replacement or order-related concerns:
Please mention your order number in your email so we can assist you quickly.
The M Store ♡