Shipping policy
Shipping Policy
At The M Store, we carefully pack every order to make sure your jewellery reaches you safely and beautifully. ♡
Order Processing
Orders are generally processed within 2–4 business days after they are placed.
During launches, sales, festive periods or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive tracking details on the contact information provided while placing your order.
Delivery Time
Estimated delivery within India is approximately 4–10 business days after dispatch, depending on your location and courier service.
Please note that delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, public holidays or other circumstances outside our control.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Incorrect Address
Please make sure your shipping address and contact details are correct before placing your order.
If you notice an error in your address, contact us at themstore01@gmail.com as soon as possible.
Once an order has been dispatched, we may not be able to modify the delivery address.
Delayed or Missing Orders
If your tracking information has not been updated for several days or your parcel has exceeded the expected delivery period, please contact us at themstore01@gmail.com with your order number.
We will help you check the status of your shipment with the courier partner.
Damaged Package
If your package arrives visibly damaged, please take photographs of the outer packaging before opening it. unboxing video mandatory
If the product inside is also damaged, contact us as soon as possible with your order details and photographs so we can assist you.
Contact Us
For any shipping-related questions, reach us at:
Please include your name and order number so we can assist you faster.
Thank you for shopping with The M Store ♡