Terms of service

TERMS & CONDITIONS

Welcome to The M Store.

These Terms & Conditions govern your use of our website and the purchase of products from The M Store. By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. About The M Store

The M Store is an India-based jewellery and accessories brand offering products including:

  • Anti-tarnish jewellery

  • Necklaces and chains

  • Bracelets

  • Earrings

  • Rings

  • Keychains

  • Gifting products

  • Fashion accessories

Our collections are curated with a focus on quality, style and everyday wear.

For any queries, you can contact us at:

Email: themstore01@gmail.com

2. Product Information

We make every effort to display our products as accurately as possible, including their colours, dimensions, materials, finishes and appearance.

However, please note that:

  • Actual product colours may vary slightly due to lighting, photography and individual screen settings.

  • Minor variations in colour, finish, texture or detailing may occur between individual pieces.

  • Product images may appear slightly larger or smaller depending on the device being used.

  • Handmade or individually assembled products may have minor variations.

Such minor variations are not necessarily considered defects.

3. Anti-Tarnish Jewellery

Products described as anti-tarnish are designed to provide improved resistance to tarnishing with normal use and appropriate care.

However, “anti-tarnish” does not mean that a product is permanently tarnish-proof.

The durability and appearance of jewellery may depend on factors such as:

  • Frequency of use

  • Exposure to perfumes and cosmetics

  • Chemicals

  • Moisture and sweat

  • Storage conditions

  • Individual skin chemistry

  • General care of the product

Customers are encouraged to follow the care instructions provided by The M Store to maintain the appearance and longevity of their jewellery.

Normal wear and tear caused by usage over time is not considered a manufacturing defect.

4. Orders

By placing an order with The M Store, you confirm that all information provided by you is accurate and complete.

Once an order has been successfully placed and confirmed, it cannot be cancelled or modified.

Please review your:

  • Products

  • Quantities

  • Shipping address

  • Contact information

  • Payment details

carefully before completing your purchase.

The M Store reserves the right to cancel or refuse an order in circumstances including suspected fraud, payment issues, incorrect pricing, product unavailability or other genuine operational reasons.

If an order is cancelled by The M Store after payment has been successfully received, the appropriate amount will be refunded to the original payment method.

5. Payments

The M Store currently accepts prepaid orders only.

Cash on Delivery (COD) is not available.

Payments may be processed through secure third-party payment providers.

The M Store does not directly control third-party payment gateways and will not be responsible for temporary payment gateway failures, banking delays or technical issues outside our reasonable control.

Customers must ensure that the payment details provided are accurate and that they are authorised to use the selected payment method.

6. Shipping

The M Store currently ships within India only.

Dispatch Time

Orders are generally dispatched within:

2–4 working days

after the order has been successfully confirmed.

Working days exclude Sundays, public holidays and other non-working days.

During launches, sales, festive seasons or periods of unusually high order volumes, dispatch may take longer.

Delivery Time

After dispatch, estimated delivery is generally:

3–7 working days

depending on the customer's location and courier service availability.

Delivery timelines are estimates and cannot be guaranteed.

Delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural events

  • Transport disruptions

  • Regional restrictions

  • Operational issues

  • Other unforeseen circumstances

The M Store is not responsible for delays caused solely by third-party logistics providers or circumstances outside our reasonable control, subject to applicable consumer law.

7. Shipping Address

Customers are responsible for entering a complete and correct shipping address while placing an order.

Please check your:

  • Name

  • House/flat number

  • Building or street

  • Area/locality

  • City

  • State

  • PIN code

  • Phone number

before confirming your order.

Incorrect or incomplete information may result in delays, failed deliveries, lost shipments or the parcel being returned to us.

If a parcel is returned because the customer provided an incorrect/incomplete address or delivery could not be completed due to a customer-related reason, re-shipping charges must be paid by the customer before the parcel is shipped again.

The M Store will not be responsible for a parcel being delivered incorrectly or lost solely because of an incorrect address provided by the customer.

8. Returns, Refunds & Exchanges

Each product is checked carefully before packing and dispatch.

Due to the nature of our products, we generally do not accept returns, exchanges or refunds for change of mind, personal preference or accidental ordering once an order has been placed.

However, if you receive a:

  • Damaged product

  • Defective product

  • Incorrect product

please contact us immediately.

Any rights available to customers under applicable Indian consumer protection law will continue to apply.

9. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us at:

themstore01@gmail.com

Please contact us as soon as possible after receiving the parcel.

Unboxing Video

A clear and uninterrupted opening/unboxing video is mandatory when submitting a damage, defect or incorrect-product claim where reasonably required to verify the condition in which the parcel was received.

The video should:

  • Clearly show the parcel before opening

  • Show the shipping package from all sides

  • Begin before the parcel is opened

  • Clearly show the opening of the package

  • Clearly show the product received

  • Clearly show the claimed damage, defect or incorrect item

  • Be recorded continuously without cuts or edits

Additional photographs may also be requested.

Claims will be reviewed individually based on the information and evidence provided.

Where a claim is verified, The M Store may provide an appropriate resolution such as a replacement, refund or another remedy as required or permitted under applicable law.

The M Store reserves the right to reject fraudulent, manipulated or unsupported claims.

10. Jewellery Care

To help maintain your jewellery:

  • Store pieces separately in a dry place.

  • Avoid prolonged contact with perfumes, lotions and harsh chemicals.

  • Avoid unnecessarily exposing jewellery to moisture.

  • Wipe jewellery gently after use.

  • Avoid scratching jewellery against rough surfaces.

  • Store jewellery properly when not being worn.

Improper care, accidental damage, scratches, breakage caused by handling or normal wear and tear are not considered manufacturing defects.

11. Gifting Products

Where gifting products, gift packaging or accessories are purchased, customers should review all product details carefully before ordering.

Any personalised or specially prepared gifting products may not be eligible for cancellation, return or exchange except where required by applicable law or where the item received is damaged, defective or incorrect.

12. Customer Information

When placing an order or interacting with our website, you may be asked to provide information such as:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Shipping address

  • Order information

  • Payment-related information

Customers agree to provide information that is accurate, current and complete.

Customer information may be used to:

  • Process orders

  • Arrange delivery

  • Provide order updates

  • Respond to customer support queries

  • Prevent fraudulent transactions

  • Improve our website and services

  • Communicate offers or updates where permitted and where appropriate consent has been obtained

For more information regarding personal data, please refer to The M Store Privacy Policy.

13. Instagram & Social Media

The M Store may operate through platforms including Instagram and other social media channels.

Content published through our official social media accounts, including photographs, videos, reels, graphics, captions and designs, remains the property of The M Store unless otherwise stated.

Social media platforms are operated by independent third parties. Their respective terms and privacy policies may apply when customers use those services.

14. Promotions, Discounts & Offers

The M Store may occasionally offer:

  • Discount codes

  • Promotional prices

  • Giveaways

  • Launch offers

  • Limited-time offers

  • Bundles

  • Free gifts

  • Other promotional campaigns

Promotions may have separate eligibility requirements, validity periods and conditions.

Unless specifically stated otherwise:

  • Offers cannot be combined.

  • Discount codes cannot be applied after an order has been placed.

  • Promotions may be withdrawn or modified where reasonably necessary.

  • Free gifts cannot generally be exchanged for cash.

Where separate promotional terms are provided, those terms will apply to that promotion.

15. Intellectual Property

All content belonging to The M Store—including but not limited to:

  • Brand name

  • Logo

  • Product photographs

  • Videos

  • Graphics

  • Product descriptions

  • Website design

  • Website text

  • Packaging designs

  • Social media content

  • Original creative materials

is owned by or licensed to The M Store and is protected under applicable intellectual property laws.

You may not copy, reproduce, republish, commercially use, distribute or modify our content without prior permission.

Unauthorised commercial use of The M Store's photographs, product descriptions, branding or creative content is prohibited.

16. Prohibited Use

You may not use The M Store's website or services to:

  • Engage in fraudulent activities

  • Provide intentionally false information

  • Attempt unauthorised access to our systems

  • Upload viruses or malicious software

  • Interfere with normal website operation

  • Infringe intellectual property rights

  • Harm or exploit other individuals

  • Engage in unlawful activities

  • Make fraudulent payment or refund claims

We reserve the right to restrict access or cancel transactions associated with suspected fraudulent or unlawful behaviour.

17. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember customer preferences

  • Improve website functionality

  • Analyse website traffic

  • Understand customer interaction

  • Improve advertising and marketing

  • Improve the overall shopping experience

Third-party services used by our website may also use their own cookies and technologies according to their respective privacy policies.

For additional information, please refer to our Privacy Policy.

18. Marketing & Analytics

The M Store may use third-party platforms and services, including social media platforms such as Instagram, for marketing, advertising, analytics and communication.

These services may collect certain information according to their own privacy policies and technologies.

Where consent is legally required for marketing communications or tracking, The M Store will seek such consent as applicable.

19. Third-Party Services

Our website may use or contain links to third-party services, including:

  • Payment gateways

  • Courier companies

  • Social media platforms

  • Analytics services

  • Other websites

These services are operated independently.

The M Store is not responsible for the content, privacy practices or operations of independent third-party websites or services, except to the extent responsibility cannot legally be excluded.

Customers are encouraged to review the relevant third party's policies when using their services.

20. Availability & Pricing

Product prices and availability may change from time to time.

We make reasonable efforts to ensure all pricing and product information is correct. However, genuine errors may occasionally occur.

If an obvious pricing or product-information error affects an order, we may contact the customer before processing the order or cancel and refund the affected order where appropriate.

Products may be discontinued or become unavailable without prior notice.

21. Limitation of Liability

To the fullest extent permitted by applicable law, The M Store will not be responsible for indirect or consequential loss arising solely from:

  • Improper use of products

  • Failure to follow jewellery care instructions

  • Customer-provided incorrect information

  • Unauthorised use of customer accounts

  • Third-party platform failures

  • Circumstances outside our reasonable control

Nothing in these Terms is intended to limit or exclude consumer rights or liabilities that cannot legally be excluded under applicable Indian law.

22. Disclaimer

Our website and services are provided subject to availability.

While reasonable efforts are made to maintain accurate and uninterrupted website operation, we cannot guarantee that the website will always be completely free from technical errors, interruptions or temporary unavailability.

Product descriptions and photographs are intended to provide customers with an accurate representation of the products, but minor variations may occur as explained in these Terms.

23. Order Refusal & Account Restrictions

The M Store reserves the right, where reasonably necessary, to refuse service, restrict an account or cancel an order in situations involving:

  • Suspected fraud

  • Payment fraud

  • Abuse of staff or services

  • Repeated fraudulent claims

  • Misuse of promotions

  • Illegal activity

  • Violation of these Terms

Any refund due following cancellation by The M Store will be handled appropriately.

24. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer commissions or other authorities, disputes relating to The M Store will be subject to the appropriate jurisdiction in Hyderabad, Telangana, India.

25. Changes to These Terms

The M Store may update these Terms & Conditions periodically to reflect changes to our:

  • Services

  • Policies

  • Business practices

  • Legal requirements

Updated Terms will become effective when published on our website unless stated otherwise.

Customers are encouraged to review this page periodically.

26. Contact Us

If you have questions regarding an order, product or these Terms & Conditions, contact:

The M Store
Email: themstore01@gmail.com
India

27. Acknowledgment

By accessing our website or placing an order with The M Store, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Your statutory rights under applicable Indian consumer law remain unaffected.

INDIA-WIDE SHIPPING

Currently delivering across India.

HIGH QUALITY PRODUCTS

Curated for quality, style and durability.

SECURE PAYMENTS

Safe and convenient prepaid payment options.